The Rashefa Alma team shows great interest in the quality of the products and the packaging of the products requested by customers, but in the event that the product arrives to you in a damaged or missing condition or a product different from your order, the store bears full responsibility for that, we bear the return of the value of the product if it was damaged or send a shipment other for free. Completing your request in case of a shortage or a different request is free of charge.
If you wish to modify or cancel your order, we can modify or cancel the order before shipping it for free, after shipment only the shipping value will be deducted.
If there is no error or defect in the product, but you no longer want it for some reason, we are happy to serve you by choosing to return or exchange the product when you communicate within a maximum period of 7 days from receiving the order, but the store will not bear the return shipping costs. In addition to the previous shipping value, it will be deducted from the amount in the case of return only.
The product to be exchanged or returned must be in its normal condition with good storage by the customer, as damaged, used or damaged products will not be received as returned goods.
The amount will be returned to your bank account within 1 - 3 days after receiving and confirming the shipment.
Please contact us at 0539492001 or via Twitter or through your account in the store
The brightest sip shop assures that all products sold are 100% natural.
Available from laboratory tests and in excellent condition. And if there are notes on the quality of the product or a case of error on our part - God forbid - in the processing of the products or a product that has a defect, we will bear all costs. And we will be happy to return the value of the product
Rashefa Almaa is proud of the high satisfaction rate from its valued customers, with an open warranty for all our products.
The customer is compensated in the event of the arrival of a wrong product without returning the wrong product, or in the event that the product arrives damaged or damaged as a result of the delivery process.
We do not accept returns for products damaged due to misuse and we have the right to agree to accept returns for products that do not meet the above criteria.
Thank you for visiting us and choosing our products, as we are happy to serve you.
